After Sales—Service and Warranty

After sales support refers to a wide array of services provided to customers after purchase of a product. It can include installation, training on the use of a product, repair and service, additional information, a money back guarantee and a warranty. A warranty is generally a written term of contract that provides assurance to consumers against defective products and includes repair and replacement of selected parts over the stated warranty period. After sales support is intended to help customers feel comfortable with the product, give them an opportunity to ask questions and increase customer satisfaction.

At Blinds West, we take after sales support seriously. Unlike chain stores, we are independently owned and strive for complete customer service. Our interest in your satisfaction does not end with your purchase and we are available to assist you at any time. Blinds West is staffed with experienced, helpful experts ready to offer advice, supply quality products and provide personalized assistance. We offer in home or in store consultation (includes assistance choosing type of window covering, colour, finish and fabric) measuring, quotes, order placement, installation and warranty of all products. We work with Hunter Douglas and Shade-O-Matic. Both companies offer superior products and excellent warranties to ensure you have a long-lasting, quality window covering you’ll enjoy for years to come.

Hunter Douglas has a lifetime limited warranty that covers their products for defects in materials, workmanship and failure to operate. All internal mechanisms, components, bracts, fabrics and cords are included in the coverage. If you are not thoroughly satisfied, simply contact Blinds West and discuss your concerns.

Shade-O-Matic has an A+ rating with the Better Business Bureau and backs their products with a limited lifetime warranty to provide peace of mind to all customers. Their window coverings are custom-made to ensure a perfect fit each and every time.

For all your blind and shade needs, call Calgary based Blinds West (403-270-9696), a division of West Hillhurst Paint and Design. Blinds West offers in home or in store consultation, post-sales service, installation, and warranty service. Schedule your consultation today!